By submitting a job to Nakatomi Print- you agree and understand the following-

1- Silk-screening is a hand-done process.

As such, variations will occur from print to print. You are commissioning us to produce hand-made art objects- not machine made prints.  If absolute ‘100% perfection’ is your goal, then this is not the process for you. If you’d like a unique, craft-based, time-honored, and ‘analog’ style of art printing- then yes, we can help you.

2- The better your file is set up, the better we can print.

The number one problem most first-time (and even long-time artists) have is trapping the file. If your file is not trapped properly, then it will have problems with the completed product. We are not responsible for the results of poorly trapped prints.

3- We will do what we can to head off issues with a print before hand- but we are not responsible for your file.

Every print we do gets a good look-over at the file-stage to make sure there are no great errors in the set-up, but it is not our responsibility to catch everything. Make sure you proof your file- you can always contact us for advice before we start your job.  If we don’t catch a typo- that is on you. (trust us, it’s happened to all of us at one time or another.)

4- Once a print job is started- it cannot be stopped.

The nature of the process prevents us from pulling a screen mid-print, or even re-filming a job once it is started. It is crucial that you get your file correct from the start.

5- Super-tight bit-mapped/ half-toned prints can be tricky…

If your file has extremely tight half-tone detail- some of that detail might close up or get lost. We have high-mesh screens to accommodate most files, but with dot-gain and the million other problems that can arise from a hand-done process- do not be surprised if it doesn’t come out ‘like the jpg.’  One good rule of thumb is for you to print out a section of one of the color layers of your print at print size with your desktop printer. If you cannot see the individual ‘dots’ that make up the layer- it might be too tight of detail.  Make sure your pixels are COLOR / NO COLOR. Smudgy grey-edged pixels do not print well, especially with half-tones!

6- All ink colors are mixed by hand.

We use the Pantone color system. You need to identify the Pantone number (using the Coated or Uncoated Solid guide) and we will mix to that color. With that in mind- a color can look different as a wet ink than it looks as a dry ink on paper. We will always do our best to match colors, but hand-mixed colors are not always going to match 100% of the time.  Printing on color papers makes this even more tricky- as the color of the paper will affect the dried color of the ink.

7- There are no refunds.

If we print the file as delivered to us- then we did our job. If we make an error, we will reprint it.  But we are not responsible for the normal issues of screen printing, or poor file construction on your end.  We are not responsible for shipping delays and mis-shipments out of our control. We ship all our packages with insurance, in case of damages in shipping- if this occurs, you will be recompensed or have your job reprinted when the insurance claim is paid to us.  If we identify issues with a file that could be problematic in printing, and you do not make changes to deal with those issues- and they do indeed become problematic- then it is not our responsibility.

FINAL NOTE-

The vast majority of every print job we do comes out completely to our customer’s satisfaction. These notes here mainly apply to first-time screen print artists, and people who have never printed their own work- their expectations are generally not in line with the reality of the silk screen process. We want to be honest and upfront with all our customers, and that’s why we’ve published this page here. Other shops might not say any of these things, but believe us- these are universal truths in print making.